Who We Are
Celtic Slateworks is the controller of the personal information described in this policy. Questions or requests about your information can be sent to celticslateworksenquiries@outlook.com.
Information We Collect
The information we collect depends on how you contact us or place an order. It may include:
- Your name, email address and delivery details
- Your enquiry, requested date, quotation and order history
- Names and dates supplied for a commission
- Wording and photographs supplied for a commission
- Logos or artwork supplied for a commission
- Design proofs, approvals and correspondence
- Invoice, payment-status and transaction-reference information
- Technical or security information generated when the website and form are used
Square processes card and payment details on its own secure systems. We do not receive or store your full card number.
How and Why We Use It
We use personal information to:
- Reply to enquiries and prepare quotations
- Develop design proofs
- Take steps you request before entering a contract and fulfil an agreed order
- Send Square invoices and confirm payment
- Arrange tracked delivery
- Keep accounting and tax records required by law
- Keep order records required by law
- Protect the website and prevent misuse
- Resolve complaints or establish legal claims
We may process information to take steps you request before a contract. We also process it to perform a contract and comply with legal obligations. Our legitimate interests in operating and protecting the business may also apply. If we introduce optional email marketing then we will ask for consent where required. An unsubscribe option will be provided.
Who We Share It With
We share information only when needed to provide the service. We may also share it to run the business or comply with the law. Relevant providers may include:
- Web3Forms, which delivers website enquiries
- Microsoft Outlook, which provides our business email
- Square, which issues invoices and processes payments
- Website hosting and security providers
- Postal or courier services used to deliver an order
- Professional advisers or insurers where reasonably necessary
- Regulators or public authorities where legally required
We do not sell your personal information.
International Processing
Some service providers may process information outside the United Kingdom. Where this happens, we rely on the provider’s appropriate legal safeguards and data-protection arrangements.
How Long We Keep It
We keep information only for as long as reasonably necessary for the purpose for which it was collected:
- General enquiries that do not become orders are normally deleted within 12 months
- Order and invoice records may be kept for up to six years after completion
- Accounting records may be kept for up to six years when needed for tax or legal purposes
- Design files and correspondence are reviewed periodically
- Files are deleted when no longer needed for the order or a legal claim
Service providers may keep limited records for their own published retention periods or where the law requires them to do so.
Your Rights
Your rights depend on the circumstances. You may ask us for a copy of your information. You may also ask us to correct or delete it. You can request that we restrict or transfer it. You may object to processing based on legitimate interests. Where processing relies on consent you may withdraw that consent at any time.
Contact celticslateworksenquiries@outlook.com to exercise a right. You may also complain to the Information Commissioner’s Office.
Cookies and Security
We do not currently use advertising or analytics cookies. The website may use strictly necessary technologies and logs. Security measures may also be used to operate the site and deliver the enquiry form. These measures help prevent abuse.
We take reasonable steps to protect personal information, but no internet or email service can be guaranteed completely secure.
Changes to This Policy
We may update this policy when our services change. Updates may also be needed when providers or legal duties change. The latest version and update date will remain on this page.
Questions about your data?